Hi all,
Had Sky fibre unlimited installed since late December 2012 and bar the one time I had to phone up about an issue (was instantly resolved) it's been largely fine and stable, a dream compared to life before fibre. Just before this Christmas however I'd noticed that in the evenings online gaming was becoming a bit laggy at times and it was taking a little longer for webpages to load fully. This week the problems have become worse during the evening with online gaming near crippled by lag non stop and the connection speed dropping to sometimes under 3mb. I phoned Sky support and was told that the line had no faults and to do the usual channel switching etc to get my speed back up to normal, however, the customer service advisor kept brushing my questions about the ping being erratic aside, saying that Sky offer no support about latency and that all they had to do was ensure that speed was where it said it would be in the contract. Despite a near 45 minute phone conversation I didn't get anywhere, being constantly told "your speed is fine now" and "you should be ok now" even though I insisted the latency was crippling my connection. These problems continued as usual and late last night, my connection fully died and I had the orange smiley on my Sky Hub. I tried resetting the router and modem and unplugging and plugging back in the cables and this didn't solve the problem. Eventually the connection came back of it's own accord after about an hour and continued to be smooth throughout today as it usually does until around the magic 6pm mark when it suddenly started to kick in with the horrible pings, speed drop and laggy gaming connection.
Below is from last night until this moment in time.
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If anyone could offer any advice about what could be done to solve this problem it would be appreciated.
Thanks.
Had Sky fibre unlimited installed since late December 2012 and bar the one time I had to phone up about an issue (was instantly resolved) it's been largely fine and stable, a dream compared to life before fibre. Just before this Christmas however I'd noticed that in the evenings online gaming was becoming a bit laggy at times and it was taking a little longer for webpages to load fully. This week the problems have become worse during the evening with online gaming near crippled by lag non stop and the connection speed dropping to sometimes under 3mb. I phoned Sky support and was told that the line had no faults and to do the usual channel switching etc to get my speed back up to normal, however, the customer service advisor kept brushing my questions about the ping being erratic aside, saying that Sky offer no support about latency and that all they had to do was ensure that speed was where it said it would be in the contract. Despite a near 45 minute phone conversation I didn't get anywhere, being constantly told "your speed is fine now" and "you should be ok now" even though I insisted the latency was crippling my connection. These problems continued as usual and late last night, my connection fully died and I had the orange smiley on my Sky Hub. I tried resetting the router and modem and unplugging and plugging back in the cables and this didn't solve the problem. Eventually the connection came back of it's own accord after about an hour and continued to be smooth throughout today as it usually does until around the magic 6pm mark when it suddenly started to kick in with the horrible pings, speed drop and laggy gaming connection.
Below is from last night until this moment in time.
If anyone could offer any advice about what could be done to solve this problem it would be appreciated.
Thanks.