I've been looking at this forum since I started working for Sky and I see a lot of misinformation regarding leaving Sky here, so rather than post in all of those threads, I'd like to have a central point here for people to ask what they would like or question the policies.
I work for a Sky in the "retentions" department. I am an SME and can help with pretty much any possible situation. When people put you on hold and say they're checking something for you, they're actually waiting for someone like me to come help them. This thread is intended to be a place where I can offer advice and help to you guys, and I can advise if staff have misinformed you, so that you can call them up and get it sorted :).
I will still reply to a few threads here and there to help out, otherwise, let the questions come. I could also do an FAQ article if you guys would like that, based on the threads I see here?
I work for a Sky in the "retentions" department. I am an SME and can help with pretty much any possible situation. When people put you on hold and say they're checking something for you, they're actually waiting for someone like me to come help them. This thread is intended to be a place where I can offer advice and help to you guys, and I can advise if staff have misinformed you, so that you can call them up and get it sorted :).
I will still reply to a few threads here and there to help out, otherwise, let the questions come. I could also do an FAQ article if you guys would like that, based on the threads I see here?