Hi
I have switched to sky talk and broadband which went active on 28th May. The switch did not go well as after switch we had an 'overhearing' issue where our telephone line was connected with another use in our village who also went to sky on the same day. That was sorted within a couple of days.
Previously I was with BT internet and had a stable connection of 18Mb. With Sky which I know is still on DLM this started at 4Mb went down to 3Mb and has crept up to 6Mb, training has been active since the 29th.
I still have an issue with the broadband which is that when we use the phone the broadband cuts out. The router is currently in the test socket with only it and a phone connected to the filter. I have been told this may be down to the DLM process? I am getting several disconnects a day, packetloss on pingtest.net is anywhere between 10 and 20% with a grade F rating.
Router stats are as below, upload connection speed on BT was 1184, download 18620.
Any advice is appreciated, Sky are going to ring me on Sunday when the DLM is completed, but I do beleive there is still a line problem, sky did do a line test last night and could not find a fault and said they can do no more until DLM is complete.
If I watch the line stats when I use the phone the noise margin drops into negative figures.
Thanks for any advice.
I have switched to sky talk and broadband which went active on 28th May. The switch did not go well as after switch we had an 'overhearing' issue where our telephone line was connected with another use in our village who also went to sky on the same day. That was sorted within a couple of days.
Previously I was with BT internet and had a stable connection of 18Mb. With Sky which I know is still on DLM this started at 4Mb went down to 3Mb and has crept up to 6Mb, training has been active since the 29th.
I still have an issue with the broadband which is that when we use the phone the broadband cuts out. The router is currently in the test socket with only it and a phone connected to the filter. I have been told this may be down to the DLM process? I am getting several disconnects a day, packetloss on pingtest.net is anywhere between 10 and 20% with a grade F rating.
Router stats are as below, upload connection speed on BT was 1184, download 18620.
| Broadband Link | Downstream | Upstream |
|---|---|---|
| Connection Speed | 6329 kbps | 605 kbps |
| Line Attenuation | 19.5 dB | 12.9 dB |
| Noise Margin | 22.7 dB | 1.1 dB |
Any advice is appreciated, Sky are going to ring me on Sunday when the DLM is completed, but I do beleive there is still a line problem, sky did do a line test last night and could not find a fault and said they can do no more until DLM is complete.
If I watch the line stats when I use the phone the noise margin drops into negative figures.
Thanks for any advice.