I have been having issues with my internet connection for a while and the problem has slowly gotten worse. I have talked to sky and they refuse to listen to me saying my connection is fine and that packet loss is something they don't deal with. This is affecting the service greatly and I came here looking for advice on how I should proceed in regards to fixing the problem.
Here are my router stats:
I have included two screenshots from pingplotter displaying my problem when gaming.
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![Click image for larger version.
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Also here is link to my bqm graph:
thinkbroadband :: Broadband Quality Monitor
All help/advice is appreciated and thanks in advance.
- - - Updated - - -
For some reason my screenshots were downscaled so I have uploaded them to imgur so you can more clearly see what is going on.
Links:
http://i.imgur.com/osD5J1G.png
http://i.imgur.com/4AD2kg4.png
Thanks.
Here are my router stats:
| Broadband Link | Downstream | Upstream |
|---|---|---|
| Connection Speed | 8705 kbps | 764 kbps |
| Line Attenuation | 38.5 dB | 23.5 dB |
| Noise Margin | 5.6 dB | 15.15 dB |
I have included two screenshots from pingplotter displaying my problem when gaming.
Also here is link to my bqm graph:
thinkbroadband :: Broadband Quality Monitor
All help/advice is appreciated and thanks in advance.
- - - Updated - - -
For some reason my screenshots were downscaled so I have uploaded them to imgur so you can more clearly see what is going on.
Links:
http://i.imgur.com/osD5J1G.png
http://i.imgur.com/4AD2kg4.png
Thanks.