I'm very confused by two recent phone calls (November 2013) with Sky customer services / upgrades who both said contradicting things about the recordings on our old Sky+ HD Box.
We decided to upgrade to Sky Entertainment Extra+ with Movies, I was offered a Sky+ HD 2TB Box for £49 as part of the upgrade. Given that we'd be recording in HD and maybe 3D, plus a lot of movies I thought it was a good idea.
However when I asked about recordings from our current Sky+ HD box this is where it all got a little odd, I was told two very different stories;
1# The viewing card knows the content on your old box and when you put it in the new box it all will appear. - I really can't see this as true and know one else seems to talk about this.
2# Connect the two boxes together with a USB Bridge cable and copy - but he then went on about using a cross over network cable as part of the same call.
So my question is does the new Wifi Sky+ HD 2TB boxes have a hidden copy from old box feature, or were the two customer service agents making it up, as I can't find any info on the guides.
Also and very annoyingly the first agent 100% assured me that the upgraded 2TB box would have RF2 output to allow use to use the same Sky box via our existing Magic Eye / TV Link, but I've now learnt that's another £25 and 30 days.
We decided to upgrade to Sky Entertainment Extra+ with Movies, I was offered a Sky+ HD 2TB Box for £49 as part of the upgrade. Given that we'd be recording in HD and maybe 3D, plus a lot of movies I thought it was a good idea.
However when I asked about recordings from our current Sky+ HD box this is where it all got a little odd, I was told two very different stories;
1# The viewing card knows the content on your old box and when you put it in the new box it all will appear. - I really can't see this as true and know one else seems to talk about this.
2# Connect the two boxes together with a USB Bridge cable and copy - but he then went on about using a cross over network cable as part of the same call.
So my question is does the new Wifi Sky+ HD 2TB boxes have a hidden copy from old box feature, or were the two customer service agents making it up, as I can't find any info on the guides.
Also and very annoyingly the first agent 100% assured me that the upgraded 2TB box would have RF2 output to allow use to use the same Sky box via our existing Magic Eye / TV Link, but I've now learnt that's another £25 and 30 days.