Is it possible to install more than one sky q booster? Ive just installed a sky q router but the WiFi signal is poor.
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Sky q booster
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Comcast launches rival £22bn Sky takeover bid
US broadcasting and cable TV giant enters bidding war with Rupert Murdochs 21st Century Fox
https://www.theguardian.com/media/20...y-takeover-bid
Comcast has gatecrashed Rupert Murdochs takeover of Sky with a rival £22bn offer sparking a bidding war for Britains biggest pay-TV broadcaster.
The media and telecoms company, which owns NBC Universal and is the largest cable operator in the US, has made an all-cash offer of £12.50 a share, a 16% premium on the offer from Murdochs 21st Century Fox, which values Sky at about £19bn.
Fox owns 39% of Sky and submitted its bid to take full control in December 2016, but the deal has been held up by regulatory issues.
Comcast has made its move on Sky after having an offer for 21st Century Foxs entertainment assets, which include Sky and the Deadpool to the X-Men Hollywood studio 20th Century Fox, spurned by Murdoch last year.
Murdoch agreed a $66bn (£47bn) sale to US rival Disney but this has been held up, as Foxs own deal for Sky continues to be scrutinised by the UK competition regulator over issues including media plurality concerns.
Earlier this month, the UK takeover panel ruled that Disney must make a full takeover bid for Sky even if the competition regulator quashes Murdochs attempt to buy 100% of the pay-TV broadcaster.
More details to follow
Sky has posted a response here: https://www.skygroup.sky/corporate/i...rs/rns/2344433
https://www.theguardian.com/media/20...y-takeover-bid
Quote:
Comcast has gatecrashed Rupert Murdochs takeover of Sky with a rival £22bn offer sparking a bidding war for Britains biggest pay-TV broadcaster.
The media and telecoms company, which owns NBC Universal and is the largest cable operator in the US, has made an all-cash offer of £12.50 a share, a 16% premium on the offer from Murdochs 21st Century Fox, which values Sky at about £19bn.
Fox owns 39% of Sky and submitted its bid to take full control in December 2016, but the deal has been held up by regulatory issues.
Comcast has made its move on Sky after having an offer for 21st Century Foxs entertainment assets, which include Sky and the Deadpool to the X-Men Hollywood studio 20th Century Fox, spurned by Murdoch last year.
Murdoch agreed a $66bn (£47bn) sale to US rival Disney but this has been held up, as Foxs own deal for Sky continues to be scrutinised by the UK competition regulator over issues including media plurality concerns.
Earlier this month, the UK takeover panel ruled that Disney must make a full takeover bid for Sky even if the competition regulator quashes Murdochs attempt to buy 100% of the pay-TV broadcaster.
More details to follow
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Change YouTube App Device Name
Hi all,
Is there a way to change the device name for casting to YouTube on the SkyQ boxes.
Obviously having multiple devices named SkyXXXX doesnt make finding the right device easy.
Tried following this article but doesnt seem to YouTube casting , just Airplay.
How to Change the AirPlay Name of a Sky Q Box – The Ghost of Perception
Thanks
Sent from my iPhone using Tapatalk
Is there a way to change the device name for casting to YouTube on the SkyQ boxes.
Obviously having multiple devices named SkyXXXX doesnt make finding the right device easy.
Tried following this article but doesnt seem to YouTube casting , just Airplay.
How to Change the AirPlay Name of a Sky Q Box – The Ghost of Perception
Thanks
Sent from my iPhone using Tapatalk
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Spotify app
Can't seem to find a shuffle button. Am I blind or isn't this function possible?
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Sky Go doesn't recognise device previously used
I don't use Sky Go very often but when I do I find that even though I am using the same device as the last time it doesn't seem to recognise this and makes me go to manage devices and delete an earlier version of this device so I can watch a programme. This is a pain in the butt as it also only lets you do this once per month. is this a common problem?
I also noticed that there is a time lag on Sky Go over Sky TV of about 50 seconds...
I also noticed that there is a time lag on Sky Go over Sky TV of about 50 seconds...
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Sky Sports to launch dedicated racing channel
Sky Sports to launch dedicated racing channel. Chester and Bangor-on-Dee racecourses sign long term media rights deal.
https://www.skygroup.sky/corporate/m...cles/en-gb/SSR![Click image for larger version.
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Following the successful launch of brand new channels dedicated to some of the biggest sports last year, Sky Sports will now add a channel dedicated to horse racing.
Sky Sports Racing will replace At The Races and will be available to every Sky TV customer in the UK and Ireland at no extra cost. It will be available in HD for the first time and produced from Skys studios in West London, bringing live racing from over 650 UK fixtures as well as high quality exclusive international race meetings.
Ahead of the launch next year a ten-year deal with Chester Race Company has been signed to bring live racing from Chester and Bangor-on-Dee to Sky Sports Racing from March 2019. The oldest racecourse in the UK, Chester was established in 1539 and was awarded the ROA Racecourse of the year in 2015 and 2016.
Regularly attracting crowds of up to 30,000 throughout its summer season, Chester also hosts the prestigious Boodles May Festival which saw subsequent winners of the Derby, Oaks, King George VI and Queen Elizabeth Stakes and the Prix de lArc de Triomphe all racing last year.
Managing Director of Sky Sports Barney Francis said: Weve seen a great reaction from our customers to launching dedicated sports channels and this takes us to another level. Horse racing is a massive sport that Sky has been involved in for two decades, now we will have a channel to give our customers more of what they love every day. Adding Chester and Bangor-on-Dee is fantastic news and we look forward to making Sky Sports Racing a new home for racing fans.
Chief Executive of Chester Race Company Richard Thomas said: Were delighted to announce this new deal and long-term partnership. We believe it secures a positive and exciting future for Chester and Bangor-on-Dee Racecourses and fits squarely with our values and ambitions. We know Sky Sports will move the dial in the way our racing is covered but more than that we are excited by the prospect of how we can communicate and promote racing and the Chester brand further. We see real value in what the partnership can bring across TV, digital and social media, for us and for our sponsor partners. There is a lot of crossover between our core audiences and an opportunity to extend our reach more broadly via the Sky family of channels including Sky Sports News. We will be working very closely with the teams at Sky Sports and ATR in what will be a genuinely collaborative relationship.
Chief Executive of At The Races Matthew Imi said: We very much look forward to working with Richard and his excellent teams at Chester and Bangor-on-Dee. The Boodles May Festival at Chester is a true highlight of the UK racing calendar and both tracks are very well supported and respected within the industry as well as being truly progressive in their outlook. Also, there is no better home for our new channel production facility than Sky Sports studios which are the best in the business and we believe Sky Sports Racing is set to be a game changer for racing. Later this year we look forward to presenting our plans in more detail to the major constituents in our sport and racing fans more generally.
Sky Sports Racing, the eleventh dedicated sports channel, will be available on TV and on mobile through Sky GO for the first time, allowing customers to watch the channel in ways that suit them.
It joins the dedicated sports channels that were launched last summer, Sky Sports Premier League, Sky Sports Football, Sky Sports F1®, Sky Sports Golf and Sky Sports Cricket, alongside Action and Arena, Main Event, Sky Sports News and Sky Sports Mix.
https://www.skygroup.sky/corporate/m...cles/en-gb/SSR
Quote:
Following the successful launch of brand new channels dedicated to some of the biggest sports last year, Sky Sports will now add a channel dedicated to horse racing.
Sky Sports Racing will replace At The Races and will be available to every Sky TV customer in the UK and Ireland at no extra cost. It will be available in HD for the first time and produced from Skys studios in West London, bringing live racing from over 650 UK fixtures as well as high quality exclusive international race meetings.
Ahead of the launch next year a ten-year deal with Chester Race Company has been signed to bring live racing from Chester and Bangor-on-Dee to Sky Sports Racing from March 2019. The oldest racecourse in the UK, Chester was established in 1539 and was awarded the ROA Racecourse of the year in 2015 and 2016.
Regularly attracting crowds of up to 30,000 throughout its summer season, Chester also hosts the prestigious Boodles May Festival which saw subsequent winners of the Derby, Oaks, King George VI and Queen Elizabeth Stakes and the Prix de lArc de Triomphe all racing last year.
Managing Director of Sky Sports Barney Francis said: Weve seen a great reaction from our customers to launching dedicated sports channels and this takes us to another level. Horse racing is a massive sport that Sky has been involved in for two decades, now we will have a channel to give our customers more of what they love every day. Adding Chester and Bangor-on-Dee is fantastic news and we look forward to making Sky Sports Racing a new home for racing fans.
Chief Executive of Chester Race Company Richard Thomas said: Were delighted to announce this new deal and long-term partnership. We believe it secures a positive and exciting future for Chester and Bangor-on-Dee Racecourses and fits squarely with our values and ambitions. We know Sky Sports will move the dial in the way our racing is covered but more than that we are excited by the prospect of how we can communicate and promote racing and the Chester brand further. We see real value in what the partnership can bring across TV, digital and social media, for us and for our sponsor partners. There is a lot of crossover between our core audiences and an opportunity to extend our reach more broadly via the Sky family of channels including Sky Sports News. We will be working very closely with the teams at Sky Sports and ATR in what will be a genuinely collaborative relationship.
Chief Executive of At The Races Matthew Imi said: We very much look forward to working with Richard and his excellent teams at Chester and Bangor-on-Dee. The Boodles May Festival at Chester is a true highlight of the UK racing calendar and both tracks are very well supported and respected within the industry as well as being truly progressive in their outlook. Also, there is no better home for our new channel production facility than Sky Sports studios which are the best in the business and we believe Sky Sports Racing is set to be a game changer for racing. Later this year we look forward to presenting our plans in more detail to the major constituents in our sport and racing fans more generally.
Sky Sports Racing, the eleventh dedicated sports channel, will be available on TV and on mobile through Sky GO for the first time, allowing customers to watch the channel in ways that suit them.
It joins the dedicated sports channels that were launched last summer, Sky Sports Premier League, Sky Sports Football, Sky Sports F1®, Sky Sports Golf and Sky Sports Cricket, alongside Action and Arena, Main Event, Sky Sports News and Sky Sports Mix.
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Netgear D7000 Modem keeps on Resyncing every two days since we had a thunder storm
I'm having problems with my Modem a Netgear D7800 it re syncs every two days - since we had a thunder storm. Before that it was perfect and stayed the same for over fifty days from installation.
I have also noticed that when it comes back the download/upload speeds are sometimes lower than before.
here is a screen print of the Modem statistic![Click image for larger version.
Name: Modem statistic.jpg
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Any ideas anyone please.
Regards
Mike
I have also noticed that when it comes back the download/upload speeds are sometimes lower than before.
here is a screen print of the Modem statistic
Any ideas anyone please.
Regards
Mike
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sky fibre unlimited only getting 10mb down
Hi all
posting on behalf of a family friend who lives in rural parts.
currently with sky fibre unlimited but only get 10mb download? apparently their area cant receive more than this due to the length of the line from the exchange. is this normal or something else wrong with the line that they need to get checked. postcode is EN7
https://gyazo.com/2ef213ec0bc4eb12bf3830f7f7165e78
router stats
![Click image for larger version.
Name: 2ef213ec0bc4eb12bf3830f7f7165e78.jpg
Views: 9
Size: 14.9 KB
ID: 6657]()
posting on behalf of a family friend who lives in rural parts.
currently with sky fibre unlimited but only get 10mb download? apparently their area cant receive more than this due to the length of the line from the exchange. is this normal or something else wrong with the line that they need to get checked. postcode is EN7
https://gyazo.com/2ef213ec0bc4eb12bf3830f7f7165e78
router stats
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BT pushes ahead with plans to switch off telephone network
The majority of Sky Talk subscribers shouldn't be affected as Sky have there own broadband and telephone network but if the PSTN is closed down in 2025 as has been widely predicted for a few years now, provision will have to be made for customers who are still on Wholesale Line Rental (WLR). Perhaps a new router with one or two telephone sockets for VOIP provision.
theregister.co.uk
BT pushes ahead with plans to switch off telephone network•
Consultation next month following plan to shift Brits over to VoIP
![]()
BT is forging ahead with plans to shut its traditional telephone network in Britain, with the intention of shifting all customers over to IP telephony services by 2025.
The closure of the public switched telephone network (PSTN) is part of plans by BT toward internet-based voice calls via a fibre network. As such it will be looking to close a chunk of exchanges.
Yesterday, Openreach wrote to its communications providers about the move. The broadband division will open consultation next month on the withdrawal of its Wholesale Line Rental (WLR) products, which are reliant on the PSTN.
In an email, seen by The Register, it said:
"This is a truly significant change for the industry and represents a move from an analogue to a digital, fibre led future. These changes will affect how you do business with Openreach."
The consultation will seek feedback on the process and timeline for the withdrawal of WLR and related products.
Cathy Gerosa, head of Regulatory Affairs at representative body for providers, the Federation of Communication Services, noted many of its members have a large WLR presence. She said many do business directly with Openreach for managing that. "This gives them a direct route in for ordering products and for chasing when things go wrong."
With the move to fibre-only, the B2B [comms providers] are likely to be pushed one place down the chain... and will have less direct control over the services that they offer.
An Openreach spokesman said: "In May, we’ll consult with industry around the process of withdrawing WLR and related products.
We’ll be working with our Communication Provider customers over the coming months as we consider the move to IP voice services - where broadband rather than voice becomes the primary service."
This follows plans by BT to upgrade its customers from analogue (PSTN) to digital (all IP) telephone services by 2025.
Other communications companies in Germany, Japan, Sweden, are already in the process of moving voice to run over IP. Orange has set a goal of having all IP (digital) networks by 2020, and Deutsche Telekom aims to migrate all its lines in Europe to digital by the end of 2018.
Openreach also plans to pass three million homes and businesses with fibre-to-the-premise by 2020.
Quote:
theregister.co.uk
BT pushes ahead with plans to switch off telephone network•
Consultation next month following plan to shift Brits over to VoIP
BT is forging ahead with plans to shut its traditional telephone network in Britain, with the intention of shifting all customers over to IP telephony services by 2025.
The closure of the public switched telephone network (PSTN) is part of plans by BT toward internet-based voice calls via a fibre network. As such it will be looking to close a chunk of exchanges.
Yesterday, Openreach wrote to its communications providers about the move. The broadband division will open consultation next month on the withdrawal of its Wholesale Line Rental (WLR) products, which are reliant on the PSTN.
In an email, seen by The Register, it said:
"This is a truly significant change for the industry and represents a move from an analogue to a digital, fibre led future. These changes will affect how you do business with Openreach."
The consultation will seek feedback on the process and timeline for the withdrawal of WLR and related products.
Cathy Gerosa, head of Regulatory Affairs at representative body for providers, the Federation of Communication Services, noted many of its members have a large WLR presence. She said many do business directly with Openreach for managing that. "This gives them a direct route in for ordering products and for chasing when things go wrong."
With the move to fibre-only, the B2B [comms providers] are likely to be pushed one place down the chain... and will have less direct control over the services that they offer.
An Openreach spokesman said: "In May, we’ll consult with industry around the process of withdrawing WLR and related products.
We’ll be working with our Communication Provider customers over the coming months as we consider the move to IP voice services - where broadband rather than voice becomes the primary service."
This follows plans by BT to upgrade its customers from analogue (PSTN) to digital (all IP) telephone services by 2025.
Other communications companies in Germany, Japan, Sweden, are already in the process of moving voice to run over IP. Orange has set a goal of having all IP (digital) networks by 2020, and Deutsche Telekom aims to migrate all its lines in Europe to digital by the end of 2018.
Openreach also plans to pass three million homes and businesses with fibre-to-the-premise by 2020.
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Upload speed
Hi everyone
About a month ago I had to switch my router off to do some decorating. After switching back on my upload speed had dropped from around 6.5mb to 1.5mb. I contacted Sky and they arranged for Open Reach engineer to come out. He was here a few hours and after some head scratching got my upload speed to around 3mb. He informed me this was the best he could do. I've since been back in contact with Sky and they've told me there's nothing else they can do.
I'm not really sure what caused my upload speed to drop apart from switching the router off. I've tried plugging in to the test socket but the results are still the same. Is there anything I can do to get my upload speed back to where it was? Will it improve over time?
Thanks guys
![Click image for larger version.
Name: Screenshot 2018-05-01 at 09.13.13.jpg
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Size: 11.8 KB
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About a month ago I had to switch my router off to do some decorating. After switching back on my upload speed had dropped from around 6.5mb to 1.5mb. I contacted Sky and they arranged for Open Reach engineer to come out. He was here a few hours and after some head scratching got my upload speed to around 3mb. He informed me this was the best he could do. I've since been back in contact with Sky and they've told me there's nothing else they can do.
I'm not really sure what caused my upload speed to drop apart from switching the router off. I've tried plugging in to the test socket but the results are still the same. Is there anything I can do to get my upload speed back to where it was? Will it improve over time?
Thanks guys
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New EPG
Please put VH1 where it belongs ,with the music channels, not were it is now on 174,
Unlike the previous EPG set up if you want to flick through the channels you can only do it through the mini screen.
First impression is not good,I thought it was supposed to look like the Q EPG it's done it on the Sky Cinima section but the same old thing as before.
Unlike the previous EPG set up if you want to flick through the channels you can only do it through the mini screen.
First impression is not good,I thought it was supposed to look like the Q EPG it's done it on the Sky Cinima section but the same old thing as before.
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New EPG
Please put VH1 where it belongs ,with the music channels, not were it is now on 174,
Unlike the previous EPG set up if you want to flick through the channels you can only do it through the mini screen.
First impression is not good,I thought it was supposed to look like the Q EPG it's done it on the Sky Cinima section but the same old thing as before.
Unlike the previous EPG set up if you want to flick through the channels you can only do it through the mini screen.
First impression is not good,I thought it was supposed to look like the Q EPG it's done it on the Sky Cinima section but the same old thing as before.
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Chichester Peregrine Falcons 2018
For anyone who is interested, the pair at Chichester Cathedral has successfully hatched all for eyasses this year. They start hatching on Monday afternoon and completed just before 9.45 on Tuesday morning. I'll upload some footage to my YouTube account over the next few days.
In the meantime here are some videos from two feeds today...
In this first video, the female is heard to call for the male. They then swap places as he settles down to keep the eyasses warm. She then returns to feed the young. It was raining all morning.
In this second video, the sun has been out for most of the afternoon and the puddle has reduced somewhat. The male had been called to bring something and she goes about feeding them.
I've linked the source for the video stream by the video. There is a lot of humming noise which I've attempted to reduce in these uploads.
In the meantime here are some videos from two feeds today...
In this first video, the female is heard to call for the male. They then swap places as he settles down to keep the eyasses warm. She then returns to feed the young. It was raining all morning.
In this second video, the sun has been out for most of the afternoon and the puddle has reduced somewhat. The male had been called to bring something and she goes about feeding them.
I've linked the source for the video stream by the video. There is a lot of humming noise which I've attempted to reduce in these uploads.
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A tale of Sky Customer Support (or lack thereof)
My Sky broadband connection normally connects at ~7000kbps downstream and ~900kbps upstream. About 2 weeks ago it started randomly dropping out and reconnecting at lower speeds. I monitored it through the Hub control panel (192.168.0.1). The next day I began my latest attempt to get any technical support from Sky :
Call1, Day 1 : spoke to a man who went through all the usual checks and‘plugging it into the test socket’ etc. He 'ran a line test'. Hetold me something like 'it should work now but call back if itdoesn't'. It didn’t.
Call 2, Day ~5 : spoke to a man who made me go through the exact same checks as the first guy. He 'ran a line test'. Conversation just went in circles. He kept asking me what I wanted him to do. I replied 'fix the problem'. He rudely put the phone down on me.
Call 3, Day ~5 : Called straight back after the man put the phone down on me. Another man 'ran a line test'. Told me he could see a problem with the 'noise margins colliding' and that he had 'adjusted the upstream noise margin'. This seemed to put a band aid on the problem for a few days but there were still dropouts and speed fluctuations.
Call 4, Day ~14 : Upstream connection speed (as read in the Hub control panel) was about half of what it was 2 weeks previous. Random dropouts and re-connections at random speeds. Called and spoke to a female Sky rep. This was the worst call yet (over an HOUR). She had me do all the checks the others had already asked me to carry out(multiple times), plus others which made absolutely no sense like'changing the wifi channel' and 'unplugging the ethernet cable'. I told her that these would not affect a connection problem on the physical phone line, but was forced to humour her anyway because she stated 'if you wont work with me to solve the problem I can’t help you'. She ran about 4 'line tests' and kept telling me that the line was 'fine'. I got her to admit that random dropouts and speed changes on the line were a problem. I got her to admit that my current upstream connection speed was currently less than half of what it was before the dropouts started. But she told me there was 'nothing else she could do' and that 'her system wouldn't allow her to send an engineer'. At one point she tried to blame it on ‘using a lot of data’ to which I responded ‘Its an unlimited connection’. When I asked to speak to somebody else she told me that 'there was nobody else I could talk to except the cancellations dept.'
Call 5, Day ~14 : Called straight back. This time I got a man who told me he was 'tier 2'. He told me that I couldn't get an engineer until I had a new Sky Hub, which he would send me overnight. I told him the new Hub would make no difference (as I'd also told the previous 3 people) but his explanation at least informed me that wasting a new Hub might open up the possibility of an Openreach visit, so I accepted it. He told me that Sky would call me the next day to see if the problem was fixed. I was charged £9.95 for delivery of the Hub which did nothing to solve the problem (as I had predicted multiple times). I was not informed that there would be any charge.
Call 6, Day ~16 : I did not get a call from Sky as promised. The problem was now even worse (downstream connection had dropped to <800kbps now) so I called again and spoke to a woman who wanted a picture of my phone socket. I sent one. Then she told me that their ‘picture viewer was broken’. She 'ran a line test', which finally showed that there was indeed a problem with the line (as I'd been saying for>2 weeks). After some more standard nonsense she told me that there was 'no option to book an engineer on her screen' and went to talk to somebody else. On returning she informed me that I would have to sign up for another 12 months of Sky or pay £65 or I (PTO)wouldn't get an engineer to fix the problem. I asked to speak to a manager. The manager told me the same thing except that I would get the £65 back if the problem was with the line (the woman hadn't mentioned this). I told him that this sounded like a scam to get people to sign up for more Sky. He informed me that if I wanted the line fixed that I needed to choose between the two options. He was also very keen to police my speech (it is forbidden to get frustrated at the treatment Sky dishes out, right?). I was forced to pay the £65 to book an engineers visit in 5 days time for a problem that Sky refused to even acknowledge for over 2 weeks. I was also told that a Sky rep would call me back after the engineers visit to make sure the line was fixed (I told them I didn't have much faith that this call would actually happen). I asked how I could make a complaint about the ‘help’ I’d received and was told ‘we don’t encourage customers to write in’ and that ‘the issue was being closed today as a solution had been found’. I tried to press the matter but got nowhere.
I have only included the ‘highlights’ here because transcribing the estimated 4 hours of nonsense I’ve had to endure on the ‘helpline’would take too long.
As things got progressively worse I started recording the calls (I informed the Sky reps that I was recording). I've been with Sky for over 16 years – one Sky rep even had the audacity to tell me I was a ‘VIP customer’. My connection breaks down at least once or twice every single year and I have to go through this nonsense every single time. If this is how Sky treats “VIP customers”, I can’t imagine how they treat new ones.
Call1, Day 1 : spoke to a man who went through all the usual checks and‘plugging it into the test socket’ etc. He 'ran a line test'. Hetold me something like 'it should work now but call back if itdoesn't'. It didn’t.
Call 2, Day ~5 : spoke to a man who made me go through the exact same checks as the first guy. He 'ran a line test'. Conversation just went in circles. He kept asking me what I wanted him to do. I replied 'fix the problem'. He rudely put the phone down on me.
Call 3, Day ~5 : Called straight back after the man put the phone down on me. Another man 'ran a line test'. Told me he could see a problem with the 'noise margins colliding' and that he had 'adjusted the upstream noise margin'. This seemed to put a band aid on the problem for a few days but there were still dropouts and speed fluctuations.
Call 4, Day ~14 : Upstream connection speed (as read in the Hub control panel) was about half of what it was 2 weeks previous. Random dropouts and re-connections at random speeds. Called and spoke to a female Sky rep. This was the worst call yet (over an HOUR). She had me do all the checks the others had already asked me to carry out(multiple times), plus others which made absolutely no sense like'changing the wifi channel' and 'unplugging the ethernet cable'. I told her that these would not affect a connection problem on the physical phone line, but was forced to humour her anyway because she stated 'if you wont work with me to solve the problem I can’t help you'. She ran about 4 'line tests' and kept telling me that the line was 'fine'. I got her to admit that random dropouts and speed changes on the line were a problem. I got her to admit that my current upstream connection speed was currently less than half of what it was before the dropouts started. But she told me there was 'nothing else she could do' and that 'her system wouldn't allow her to send an engineer'. At one point she tried to blame it on ‘using a lot of data’ to which I responded ‘Its an unlimited connection’. When I asked to speak to somebody else she told me that 'there was nobody else I could talk to except the cancellations dept.'
Call 5, Day ~14 : Called straight back. This time I got a man who told me he was 'tier 2'. He told me that I couldn't get an engineer until I had a new Sky Hub, which he would send me overnight. I told him the new Hub would make no difference (as I'd also told the previous 3 people) but his explanation at least informed me that wasting a new Hub might open up the possibility of an Openreach visit, so I accepted it. He told me that Sky would call me the next day to see if the problem was fixed. I was charged £9.95 for delivery of the Hub which did nothing to solve the problem (as I had predicted multiple times). I was not informed that there would be any charge.
Call 6, Day ~16 : I did not get a call from Sky as promised. The problem was now even worse (downstream connection had dropped to <800kbps now) so I called again and spoke to a woman who wanted a picture of my phone socket. I sent one. Then she told me that their ‘picture viewer was broken’. She 'ran a line test', which finally showed that there was indeed a problem with the line (as I'd been saying for>2 weeks). After some more standard nonsense she told me that there was 'no option to book an engineer on her screen' and went to talk to somebody else. On returning she informed me that I would have to sign up for another 12 months of Sky or pay £65 or I (PTO)wouldn't get an engineer to fix the problem. I asked to speak to a manager. The manager told me the same thing except that I would get the £65 back if the problem was with the line (the woman hadn't mentioned this). I told him that this sounded like a scam to get people to sign up for more Sky. He informed me that if I wanted the line fixed that I needed to choose between the two options. He was also very keen to police my speech (it is forbidden to get frustrated at the treatment Sky dishes out, right?). I was forced to pay the £65 to book an engineers visit in 5 days time for a problem that Sky refused to even acknowledge for over 2 weeks. I was also told that a Sky rep would call me back after the engineers visit to make sure the line was fixed (I told them I didn't have much faith that this call would actually happen). I asked how I could make a complaint about the ‘help’ I’d received and was told ‘we don’t encourage customers to write in’ and that ‘the issue was being closed today as a solution had been found’. I tried to press the matter but got nowhere.
I have only included the ‘highlights’ here because transcribing the estimated 4 hours of nonsense I’ve had to endure on the ‘helpline’would take too long.
As things got progressively worse I started recording the calls (I informed the Sky reps that I was recording). I've been with Sky for over 16 years – one Sky rep even had the audacity to tell me I was a ‘VIP customer’. My connection breaks down at least once or twice every single year and I have to go through this nonsense every single time. If this is how Sky treats “VIP customers”, I can’t imagine how they treat new ones.
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Sky TV Picture Quality
We have had SKY for around 2 years and have an issue which we thought was a TV problem but are now pretty sure it is SKY box related. With SKY when the screen has a significant amount of white to render the image is poor, looses resolution and adds a pink/grey throughout the screen (mainly across the central area). This is only momentarily when moving through a white background to another picture but has became more annoying recently as we are also using Amazon Prime which has a crystal clear picture. Both incoming signal strengths are excellent. I've moved HDMI cables / TV ports etc no joy. Neighbour has suggested - a graphics card issue in the box? Any advice / tests to complete to rule out or better still resolve. (Not out of contract until next May 2019).
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Netgear Nighthawk X4S D7800
Hi, I'm trying to setup a connection with this modem/router to sky broadband (not fiber), but every time i try to connect it said there is not internet/dsl cable connected.
I try already with a different firmware but not lucky hehe, my actual Router Firmware Version is
V1.0.1.16
Somebody can help me with this?
Thanks!
I try already with a different firmware but not lucky hehe, my actual Router Firmware Version is
V1.0.1.16
Somebody can help me with this?
Thanks!
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Sky (no) Go on a laptop
After install I try running it, get the splash screen then....
"CONNECTING YOUR APPLICATION
We are having problems connecting the application. Please make sure that you are connected to the internet and try again."
Tried the solutions here to no avail...
https://helpforum.sky.com/t5/Sky-Go-...2/td-p/2811582
Been working fine on my main pc.
"CONNECTING YOUR APPLICATION
We are having problems connecting the application. Please make sure that you are connected to the internet and try again."
Tried the solutions here to no avail...
https://helpforum.sky.com/t5/Sky-Go-...2/td-p/2811582
Been working fine on my main pc.
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House wiring...
Hi there,
It looks like my broadband stopped working. Contacted helpline and they told me to test my telephone line via the test socket. Easy said, as I'm not too sure which one is the master socket and none of these has a test socket... Found 3 telephone sockets in the house and none of these fit any standard master socket description. Without testing the line, if bt open reach engineer comes to test it the may charge me for nothing if the fault is within my property...
The first socket is in living room on the front wall has satellite cables inside as well as a single telephone cable connected to it (pic 1-2)
Second in the hallway - there's lots of cables but the socket isn't even live as everything is bypassed... (Pic 3-4)
Third, double one upstairs (pic5)
None of the sockets does look like a master to me...![Click image for larger version.
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One more thing - we don't use landline so no handset to check if line is live however when ringing myself from mobile there's a ringing signal so I guess the line is OK...
Thank you for your help!!
It looks like my broadband stopped working. Contacted helpline and they told me to test my telephone line via the test socket. Easy said, as I'm not too sure which one is the master socket and none of these has a test socket... Found 3 telephone sockets in the house and none of these fit any standard master socket description. Without testing the line, if bt open reach engineer comes to test it the may charge me for nothing if the fault is within my property...
The first socket is in living room on the front wall has satellite cables inside as well as a single telephone cable connected to it (pic 1-2)
Second in the hallway - there's lots of cables but the socket isn't even live as everything is bypassed... (Pic 3-4)
Third, double one upstairs (pic5)
None of the sockets does look like a master to me...
One more thing - we don't use landline so no handset to check if line is live however when ringing myself from mobile there's a ringing signal so I guess the line is OK...
Thank you for your help!!
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Sky internet is atrociously bad and they lie about speeds!
So after trying to a speed test and having it fail becuase of how slow my internet was, I waited a while.
I went through a few sources, the general one on google, fast.com and then finally I tried the statistics sky provided and the results shocked me. Not only do sky lie about the speed of your internet, but they provide shockingly slow internet at the same time.
The google speed test and the fast.com one matches exactly the experience I am having with the internet quite often, just above or below 1mbps. But the statistics sky have given say that I am getting 36mbps, which for starters is impossible with the plan I have and also is clearly wrong when videos were taking ages to load.
Blatantly lying to customers to make it look like they provide good internet whe n the complete opposite is true. And don't try to say it's a mistake, becuase you don't make a mistake like that.
I want to know why my internet speed would be so low and why Sky are lying about internet speeds.:mad::mad:
I went through a few sources, the general one on google, fast.com and then finally I tried the statistics sky provided and the results shocked me. Not only do sky lie about the speed of your internet, but they provide shockingly slow internet at the same time.
The google speed test and the fast.com one matches exactly the experience I am having with the internet quite often, just above or below 1mbps. But the statistics sky have given say that I am getting 36mbps, which for starters is impossible with the plan I have and also is clearly wrong when videos were taking ages to load.
Blatantly lying to customers to make it look like they provide good internet whe n the complete opposite is true. And don't try to say it's a mistake, becuase you don't make a mistake like that.
I want to know why my internet speed would be so low and why Sky are lying about internet speeds.:mad::mad:
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Line Attenuation been going up lately...
Hey guys,
When i first got fibre in december 2017 i was getting around 20mb and lately ive been connected solidely for the last 2 months at 16mb down (i loose around 1mb due to the length of the line so its actually around 15mb) but over the last 4-5 days my router has been resyncing every night around 00:30-2am it comes back on pretty instantly, But ive noticed the Line Attenuation has been going up, its always been solid at 28db but lately its increased to 29 then 29.1 and tonight 29.2db, It syncs at 17mb (the other night 19mb) but it now means im loosing nearly 3mb which brings me below my guranteed minimum speed which is 14mb down.
Im currently leaving the router off for 30 mins to hopefully reset any noise etc on my line and i have another sky q router which im switching the current one out for... Anyone have an idea of why it would be doing this?
When i first got fibre in december 2017 i was getting around 20mb and lately ive been connected solidely for the last 2 months at 16mb down (i loose around 1mb due to the length of the line so its actually around 15mb) but over the last 4-5 days my router has been resyncing every night around 00:30-2am it comes back on pretty instantly, But ive noticed the Line Attenuation has been going up, its always been solid at 28db but lately its increased to 29 then 29.1 and tonight 29.2db, It syncs at 17mb (the other night 19mb) but it now means im loosing nearly 3mb which brings me below my guranteed minimum speed which is 14mb down.
Im currently leaving the router off for 30 mins to hopefully reset any noise etc on my line and i have another sky q router which im switching the current one out for... Anyone have an idea of why it would be doing this?
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